Effective Date: 02 October 2024
Tribe and Tales ("we," "our," or "us") is committed to protecting the privacy of our clients, prospects, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, and platforms, specifically when you complete our lead forms or engage with our marketing and advertising services. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We collect different types of personal and non-personal information for various purposes. The information we may collect includes:
1.1 Personal Information
When you fill out a lead form or interact with us via our website, email, or social media, we may collect the following personal data:
- Name
- Email Address
- Phone Number
- City/Location
- Company Name (if applicable)
- Industry Information (if applicable)
- Social Media Handles (if applicable)
1.2 Non-Personal Information
We may also collect non-personal information that does not identify you directly. This may include:
- Browser type and version
- IP address
- Device type (e.g., mobile, desktop)
- Referring website
- Time and date of visit
- Pages you visited
- Click patterns
- Cookies and similar technologies (see Section 4)
2. How We Use Your Information
We use your information to provide, improve, and market our services. Specifically, your data may be used for the following purposes:
2.1 Service-Related Uses
- To respond to inquiries, provide quotes, and offer relevant information about our services.
- To process service requests and deliver tailored solutions based on your needs.
- To communicate with you regarding project updates, timelines, and other service-related matters.
2.2 Marketing and Advertising Uses
- To send promotional emails, newsletters, and updates regarding new services, offers, or industry-related insights.
- To perform analytics and research to improve our marketing strategies.
- To create custom-targeted advertising campaigns based on your preferences, behavior, and interactions with our platforms.
- To provide you with personalized content and advertising across various channels, including social media and third-party websites.
3. How We Share Your Information
We respect your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:
3.1 Service Providers
We may engage trusted third-party service providers (e.g., hosting providers, email services, analytics services) to help deliver our services. These third parties will have limited access to your data and are contractually bound to protect your information and use it only for the purposes we specify.
3.2 Legal Requirements
We may disclose your personal information if required to do so by law or if we believe such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of Tribe and Tales.
- Prevent or investigate potential wrongdoing in connection with our services.
- Protect the personal safety of users or the public.
- Protect against legal liability.
3.3 Business Transfers
In the event that Tribe and Tales undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. You will be notified via email or notice on our website before your data becomes subject to a new privacy policy.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect data to analyze trends, administer the website, track users’ movements around the site, and gather demographic information. This helps us understand how users engage with our website and allows us to improve our content and user experience.
4.1 Types of Cookies We Use
- Essential Cookies: These are necessary for the functioning of our website and services.
- Analytical Cookies: We use these to analyze how users navigate our website and to improve the functionality and user experience.
- Advertising Cookies: These cookies allow us to display personalized ads to you based on your browsing activity.
You can control or disable cookies via your browser settings; however, disabling cookies may affect the functionality of our website.
5. Data Security
We implement industry-standard security measures, including encryption and secure servers, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:
- Secure Socket Layer (SSL) encryption.
- Firewalls and intrusion detection systems.
- Access control measures and regular security audits.
Despite our best efforts, no method of data transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
6. Data Retention
We will retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it to prevent unauthorized access or misuse.
7. Your Rights
You have the following rights concerning your personal data:
7.1 Right to Access
You may request a copy of the personal information we hold about you and verify how we process it.
7.2 Right to Rectification
If you believe the information we hold about you is incorrect or incomplete, you may request us to update or correct it.
7.3 Right to Erasure
You have the right to request the deletion of your personal data, subject to certain legal obligations or legitimate interests that may prevent complete erasure.
7.4 Right to Restrict Processing
You may request us to limit the processing of your data under certain circumstances, such as when you contest the accuracy of the data.
7.5 Right to Data Portability
You may request a copy of your personal information in a structured, commonly used, and machine-readable format to transfer to another service provider.
7.6 Right to Withdraw Consent
You have the right to withdraw your consent to the processing of your data at any time. Please note that this does not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us at hello@tribeandtales.com.
8. Marketing Communications
If you receive marketing communications from us, you can opt-out at any time by following the unsubscribe instructions provided in our emails or contacting us directly. Even after you opt-out, we may still send you service-related communications (e.g., invoices, service updates) if necessary.
9. Third-Party Links
Our website and platforms may contain links to third-party websites. These websites are not governed by this Privacy Policy, and we are not responsible for their content or privacy practices. We recommend reviewing the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
Email: hello@tribeandtales.com
Phone: 6475356610
Mailing Address: 1200 Bay St , Toronto, ON M5H 2S8, Canada